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Sony TV Set Up & Support

Set Up And Support Guides for Most Common Issues

Having issues with your Sony TV?
See below for guides to solve common problems...

Sony TV 

Tuning A Sony TV

Antenna Connection

Ensure your TV antenna is securely connected to your Sony TV. 

Turn On TV

Use the remote or the TV’s power button to power on your Sony TV. 

Access Settings

Press the “Home” button, then select “Settings.” On some models, you might need to look for a gear icon. 

Navigate to Channels

Go to “TV” or “Channel Setup” > “Digital Setup” > “Digital Tuning” or simply “Channel Setup” depending on your TV’s model. 

Start Auto Tuning

Select “Auto Program” or “Auto Tuning” then proceed to start the scan. 

Channel Type Selection

Choose “Digital” when prompted for the type of channels you’re scanning for. Select “Antenna” as your source if required. 

Complete the Scan

Wait for the scanning process to finish. Avoid turning off the TV or pressing any buttons until it’s completed. 

Finish Setup

Save the found channels once the scan is completed and exit the setup menu. 

Enjoy Watching

You can now navigate through the channels using your remote. 

Quick Tips

  

Regular Retuning

Periodically retune your TV to catch new or updated channel frequencies. 

Antenna Placement

Ensure optimal reception by positioning your antenna properly, ideally in the direction of your local broadcast tower. 

Manual Tuning Option

Use this feature to manually add or adjust channels if needed. 

Note

The exact steps may vary slightly based on your specific Sony TV model and the operating system version. If you encounter any differences, consulting the user manual for your model or Sony’s support website will provide model-specific instructions. 

Installing Apps on Sony TV

Connect to the Internet

Make sure your Sony TV is connected to the internet. You can check or set up the connection in the TV settings. 

Access the Google Play Store

Press the “Home” button on your Sony remote control to access the Home menu. From there, navigate to the Google Play Store icon. 

Search for the App

In the Google Play Store, use the search bar to look for the streaming service app you want to add. 

Install the App

Once you find the app, select it, and then click on the “Install” or “Download” button. 

Open the App

After installation, you can find the app in your app list. Open it to proceed. 

Log In or Register

Sign in with your existing account information for the streaming service, or follow the on-screen instructions to create a new account if needed. 

Additional Tips

Firmware Update

Keep your Sony TV’s firmware up to date for optimal app compatibility and performance. 

App Availability

Certain apps may not be available in the Google Play Store, in which case you can check for the app directly in the Sony Apps (Featured Apps) section. 

Internet Speed

A stable and fast internet connection is essential for smooth streaming on your Sony TV. 

By following these steps, you can easily add and enjoy your Favourite streaming service apps on your Sony Smart TV 

 

 

 

 

 

Connecting a Sony TV To The Internet

To connect your Sony TV to the internet, here are step-by-step instructions

 

Wireless Connection 

Press the Home button on your Sony remote control. 

Go to Settings > Network > Network Setup. 

Select Set up network connection followed by Wireless. 

Choose your Wi-Fi network and enter the network password. 

Follow the on-screen instructions to complete the connection. 

 

Wired Connection (Ethernet)

Connect one end of the Ethernet cable to your Sony TV and the other end to your router or modem. 

Press the Home button on the remote. 

Go to Settings > Network > Network Setup. 

Select Set up network connection followed by Easy or Auto to set up a wired connection.

 

Using WPS (Wi-Fi Protected Setup)

If your router supports WPS, you can press the WPS button on your router and then on your Sony TV to establish a connection. 

Mobile Hotspot: 

You can also connect your Sony TV to the internet using your smartphone as a mobile hotspot. Access the network settings and select your phone’s hotspot network. 

 

After completing these steps, your Sony TV should be successfully connected to the internet, allowing you to enjoy online content and various smart TV features. 

Factory Reset a Sony TV

Using TV Menu (for most Sony models)

Press the Home or Menu button on your remote. 

Navigate to Settings or Setup. 

Look for Device Preferences, Storage & Reset, or System. 

Select Factory Data Reset, Reset TV, or Initialization. 

Enter your PIN if prompted and confirm the reset. 

 

Using a Specific Button Combination (some models)

With the TV turned off, press and hold the Up arrow button on the remote. 

While holding the Up arrow button, press the Power button on the TV. 

The TV will turn on with the Recovery mode menu; select Factory Reset from the options. 

 

Google TV (for newer Google TV models)

Press the Home button on your remote. 

Go to Settings > Device Preferences > Reset. 

Choose Factory data reset and follow the on-screen prompts to reset your TV.

 

Hard Reset (for TV that won’t turn on)

Unplug the TV from the power outlet. 

Press and hold the Power button on the TV for 30 seconds. 

Plug the TV back in and turn it on. This process can reset some settings. 

 

Performing a factory reset on your Sony TV will restore it to its original settings. Remember to reconfigure your preferences and network settings once the reset is complete. 

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