TV & Audio Entertainment and Automation


LG TV Set Up & Support

Set Up And Support Guides for Most Common Issues

Having issues with your LG TV?
See below for guides to solve common problems...


Tuning An LG TV

How to Tune and LG TV


Connect Antenna

Make sure your TV antenna is properly connected to your LG TV. 


Power On TV

Use your remote or the TV’s power button to turn it on. 


Open Menu

Press the “Settings” button on your remote, which may show as a gear icon. 


Access Tuning Menu

Navigate to “All Settings” > “Channels,” or it might be directly under “Channel Tuning” depending on the TV model. 


Select Auto Tuning

Find and select “Auto Tuning,” “Channel Scan,” or “Auto Channel Scan.” 


Choose Channel Type

Select “Digital TV” for type of channels; choose “Antenna” if asked for a source. 


Scan Channels

Allow the TV to complete the channel scan. Do not interrupt the process by turning off the TV or pressing other buttons. 


Complete Setup

After the scan finishes and channels are found, save the settings and exit. 


Watch TV

Use your remote to surf through the channels. 


Quick Tips

Retune periodically for new or updated channels. 

Optimise antenna placement for the best signal strength. 


Manual Tuning

Use this option for specific channel adjustments or if auto tuning missed channels. 



Menu options may differ based on the LG TV model and firmware version. If there’s any confusion, refer to the manual specific to your TV model or LG’s support website for precise instructions. 

Installing Apps on a LG TV

How to add apps to an LG TV. 


Ensure Internet Connection

Confirm your LG TV is connected to the Internet. Go to the settings menu if you need to connect. 


Access LG Content Store

Press the “Home” button on your LG remote to bring up the launcher bar. Navigate to and select the “LG Content Store” (it might be symbolized with a shopping bag icon). 


Go to the Apps Section

Within the LG Content Store, find and select the “Apps” category. 


Search for the App

Use the search function to type in the name of the streaming service app you’re looking to install. 


Install the App

Once you’ve found the app, select it and then click on “Install.” The app will download and install on your LG TV. 


Open the App

After installation, the app should be accessible from your home screen or within the “My Apps” section. Open it to proceed. 


Log In or Sign Up

Sign in to your account for the streaming service within the app. If you don’t have an account, you’ll typically be given an option to sign up. 


Additional Tips


Software Updates

Make sure your LG TV is running the latest software version for optimal app performance. 


Internet Connection

A stable and speedy internet connection ensures smooth streaming and app functionality. 


Storage Space

Ensure your TV has enough storage space for new apps if you encounter installation issues. 


Following these steps will help you add any desired streaming service apps to your LG Smart TV with ease. 


Connecting an LG TV To The Internet

To connect your LG TV to the internet, you can follow these steps


Wireless Connection

Press the Home/Smart button on your LG remote. 

Go to Settings > Network. 

Select Wi-Fi Connection and choose your Wi-Fi network from the list. 

Enter the Wi-Fi password if prompted. 

Once connected, you should see a confirmation message.


Wired Connection (Ethernet)

Connect one end of an Ethernet cable to your LG TV and the other end to your router. 

Press the Home/Smart button on your remote. 

Go to Settings > Network. 

Select Ethernet or Wired Connection to establish the connection. 


Smartphone as a Remote

For newer LG TVs, you can use the LG ThinQ app on your smartphone to connect your TV to the internet wirelessly. 


After successfully connecting your LG TV to the internet, you’ll have access to online content, streaming services, apps, and more directly on your TV. 





Factory Reset an LG TV

To factory reset an LG TV, you can usually perform the following steps

Using the TV Menu (for older models)

Press the Settings or Gear icon on your remote. 

Navigate to All Settings or General. 

Look for Reset or Initialization. 

Select Reset to Initial Settings or Factory Reset. 

Enter your PIN if prompted and confirm the reset.


Using the Service Remote (for service menu access)

Press and hold the Settings button on your remote or the OK button on the TV. 

Simultaneously press and hold the Settings button on the remote or OK button on the TV again for approximately five seconds. 

A service menu will appear, allowing you to access more options including a factory reset. 


For WebOS Smart TVs

Press the Home button on your remote. 

Go to Settings > General. 

Select Reset to Initial Settings or Reset to Factory Defaults. 

Enter your PIN if prompted and confirm the reset.


Hard Reset (for TV that won’t turn on)

Unplug the TV from the power outlet. 

Press and hold the Power button on the TV for 30 seconds. 

Plug the TV back in and turn it on. This process can reset some settings. 


After the factory reset, your LG TV will be restored to its original settings. Don’t forget to reconfigure your preferences and settings as needed post-reset. 


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