TV & Audio Entertainment and Automation


Hisense TV Set Up & Support

Set Up And Support Guides for Most Common Issues

Having issues with your Hisense TV?
See below for guides to solve common problems...

Hisense TV

Tuning A Hisense TV

Ensure the TV antenna is properly connected to your Hisense TV. 

Turn On the TV

Use the Hisense remote or the power button on the TV to turn it on. 

Access the Menu

Press the “Home” button on your remote, then navigate to the “Settings” menu. This could also be represented by a gear icon. 

Select Channel Settings

Go to the “Channels” or “Broadcasting” menu, which might be under “TV” settings depending on your model. 

Initiate Auto Tuning

Look for “Auto Channel Scan,” “Auto Tuning,” or “Channel Scan” and select it to start the scanning process. 

Choose Channel Type

If prompted, select “Digital TV” for the channel type. Choose “Antenna” as your source to scan for over-the-air broadcasts. 

Scan for Channels

Allow the TV to complete the scanning process. Refrain from using the remote or turning off the TV until the scan is finished. 

Complete Setup

After the scan, the channels will automatically be saved. Exit the setup menu to conclude the process. 

Watch TV

You can now use your remote to navigate through the channels you’ve received. 

Quick Tips  

Periodic Rescanning

Your area might experience changes in channel availability or frequency, so it’s beneficial to rescan channels occasionally. 

Optimal Antenna Position

Achieve better signal reception by placing your antenna as high as possible, ideally near a window if indoors. 

Manual Channel Addition

If the auto scan misses channels, you might find a “Manual Tuning” or “Add Channel” option in the channel settings to input them manually. 

Installing Apps on Hisense TV

Connect to the Internet

Ensure your Hisense TV is connected to the internet. You can set up the connection in the TV settings under “Network” or a similar section. 

Access the App Gallery

Using your Hisense remote, navigate to the App Gallery or the app store on your Hisense TV. 

Search for the App

Use the search function within the App Gallery to find the specific streaming service app you want to add. 

Install the App

Once you locate the app, select it, and follow the prompts to download and install the app on your Hisense TV. 

Open the App

After installation, you can find the app in your list of installed apps. Open the app to start using it. 

Sign In or Sign Up

If you already have an account, sign in with your credentials. If not, follow the app’s instructions to create a new account.



Additional Tips 



Software Updates

Ensure your Hisense TV’s software is up to date for optimal app compatibility and performance. 

App Selection

While most popular streaming service apps are available, some apps may not be supported on all models of Hisense TVs. 

Internet Connection

A stable internet connection is essential for smooth streaming on your Hisense TV. 

By following these steps, you should be able to add your preferred streaming service apps to your Hisense Smart TV and enjoy a variety of content. 

Connecting a Hisense TV To The Internet

To connect your Hisense TV to the internet, you can follow these steps


Wireless Connection 

Press the Settings button on your Hisense remote. 

Go to Network or Network Settings. 

Select Wireless or Wi-Fi. 

Choose your Wi-Fi network from the list. 

Enter the Wi-Fi password and connect. 


Wired Connection (Ethernet)

Connect one end of an Ethernet cable to your Hisense TV and the other end to your router. 

Press the Settings button on your remote. 

Navigate to Network or Network Settings. 

Select Wired or Ethernet Connection to establish the connection. 


Auto Setup (for newer models)

Press the Home button on your remote. 

Go to Settings > Network > Network Connection. 

Select Wireless or Wired and follow the on-screen instructions. 


Once your Hisense TV is successfully connected to the internet, you should be able to enjoy a range of smart TV features, such as streaming, browsing, and accessing online content. 

Factory Reset a Hisense TV

To factory reset a Hisense TV, you can typically follow one of the following methods: 

Using the TV Menu

Press the Settings button on your Hisense remote. 

Navigate to All Settings or System. 

Look for Factory Reset or Restore Factory Defaults. 

Select the option and confirm the reset when prompted. 


Hard Reset (for some models)

With the TV turned off, press and hold the Volume Down button on the TV. 

While holding the Volume Down button, press and hold the Power button on the TV. 

Keep both buttons held for about 10 seconds, and the TV should reset. 


Using Remote Buttons

On the remote, press the following buttons in sequence: Mute > 1 > 8 > 2 > Power. 

This key combination can trigger a factory reset on certain Hisense TV models. 


For SMART TVs (via Smart Hub)

Press the Home button on your remote to access Smart Hub. 

Navigate to Settings > Support > Self Diagnosis. 

Choose Reset, enter your PIN if prompted, and confirm the reset. 


After performing a factory reset on your Hisense TV, it will revert to its original settings. Make sure you reconfigure your settings and preferences accordingly after the reset. 


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